Refund and Cancellations
1.CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND
1.1 We hope that you will be happy with your purchase but, if you change your mind, in most cases you may cancel your order up to 14 days following the receipt of a product.However, we will not refund delivery charges unless the product is faulty or not as described
1.2 Your right to cancel does not apply to products if they have been opened unless there is a valid claim that they are substandard. In this event we will work with the manufacturers to establish the position.
2. FAULTY PRODUCTS
2.1 If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.
2.2 If you are entitled to a refund, we will refund you as follows: