HAVING DIFFICULTY LOGGING ON TO YOUR ACCOUNT?
Remember that you can use the "forgot password" facility and you will be sent a revised password that you will then be able to change if you wish once you are logged on.
Some customers have mentioned that this does not work for them. We suggest that you open "Private Window" on your browser and try again. Private windows can be opened in most browsers by going to your browser "File" menu.
In Safari or Firefox: File >New Private Window
In Internet Explore/Edge: New InPrivate Window
In Chrome: New incognito window
HAVE YOU CHANGED YOUR EMAIL ADDRESS?
Please remember that if you change your email address you will need to logon using the old one. Once logged on you will be able to change to a new email address. You may wish to try this before requesting a new password as we will nor necessarily be able to find you with the new email address.
SOME USERS ARE NOT RECEIVING REPLIES TO THEIR EMAILS
Please note that YOU MUST put the following email addresses in your address book or you may not see any replies to your emails because they may be "spammed" out. ALWAYS CHECK YOUR SPAM FOLDER.