ARE YOU HAVING DIFFICULTY LOGGING ON TO YOUR ACCOUNT?
If you cannot log in to your account and for some reason the forgot password feature isn't working for you, email us at firstname.lastname@example.org AND WE WILL RESET YOUR PASSWORD FOR YOU and send it to you. You can then access your account and change it.
HAVE YOU CHANGED YOUR EMAIL ADDRESS?
Please remember that if you change your email address you will need to logon using the old one. Once logged on you will be able to change to a new email address. You may wish to try this before requesting a new password as we will nor necessarily be able to find you with the new email address.
SOME USERS ARE NOT RECEIVING REPLIES TO THEIR EMAILS
Please note that YOU MUST put the following email addresses in your address book or you may not see any replies to your emails because they may be "spammed" out. ALWAYS CHECK YOUR SPAM FOLDER.