Terms and Conditions

These are the terms & conditions that govern your use of any of the Vanderbell sites (, the terms of any purchases that you make via any Vanderbell site, and your relationship with Vanderbell Publishing Ltd.

Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these terms and conditions and to our privacy policy. 

In these terms & conditions:

• PART A sets out the terms that apply to your use of Vanderbell Sites;

• PART B sets out the terms that apply to your purchases of products using The Vanderbell Sites;

• PART C sets out the terms that apply both to your use of The Vanderbell Sites and your purchase of products using Vanderbell Sites;


Please note: Special conditions may apply from time to time, such as the unusual conditions prevailing during the COVID-19 pandemic. You can read these here.



1.1 Vanderbell sites are provided to you free of charge for your personal use subject to these terms & conditions and our Privacy Policy. By using Vanderbell sites you agree to be bound by these terms &conditions and our Privacy Policy. 

1.2 These terms & conditions govern your use of Vanderbell sites in general, the products that you purchase on Vanderbell sites and all services provided in connection with them.

1.3 These terms & conditions do not affect your statutory rights.


2.1 To register on Vanderbell sites you must be over eighteen years of age.

2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.


3.1 When you register to use Vanderbell sites you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting customer services immediately (see paragraph 24 below for contact details).

3.2 If Vanderbell Publishing Ltd. has reason to believe that there is likely to be a breach of security or misuse of any Vanderbell Publishing Ltd. site, we may require you to change your password or we may suspend your account in accordance with paragraph 21 below.


Advantage points are earned on purchases made on but not other Vanderbell sites and any Advantage points are not able to be used to purchase or contribute towards the purchase of any products from any other Vanderbell Publishing Ltd. site.


5.1 The content of Vanderbell sites is protected by copyright, trademarks, database and other intellectual property rights.You may retrieve and display the content of Vanderbell sites on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce,modify, copy or distribute or use for commercial purposes any of the materials or content on Vanderbell sites without written permission from Vanderbell Publishing Ltd..

5.2 No licence is granted to you in these terms & conditions to use any trademark of Vanderbell Pubishing Ltd or its affiliated companies.


6.1 You may not use Vanderbell sites for any of the purposes set out below (this includes any use by you of the Community sites - see paragraph 7 below for further information about the Community sites):

(a) disseminating any unlawful, harassing,libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
(b) transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability oro therwise breaches any relevant laws, regulations or code of practice;
(c) gaining unauthorised access to other computer systems;
(d) interfering with any other person’s use or enjoyment of Vanderbell Publishing Ltd. site;
(e) interfering or disrupting networks or web sites connected to any Vanderbell Publishing Ltd. site;
(f) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
(g) transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or "spam”;
(h) impersonating another person;
(i) referring to specific website addresses outside of Vanderbell Publishing Ltd. site; or
(j) advertising.

6.2 Vanderbell Publishing Ltd. reserves the right to refuse to post material on Vanderbell sites or to remove material already posted on Vanderbell Publishing Ltd. site. You must not try to re-post material which Vanderbell Publishing Ltd has refused to post on Vanderbell sites or has previously removed from a Vanderbell Publishing Ltd. site.

6.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with: 
(a) any claim by any third party that the use of Vanderbell sites by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
(b) any claim by any third party that the use of Vanderbell sites by you infringes that third party’s copyright or other intellectual property rights of whatever nature.

6.4 By submitting material you are granting Vanderbell Publishing Ltd. a perpetual, royalty-free, non-exclusive licence to reproduce,modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

7.1 Vanderbell sites may include a BLOG which may allow users to interact with each other .

7.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).

7.3 Vanderbell Publishing Ltd. does not control or moderate the content placed on the Blog (although blog posts must be approved by Vanderbell Publishing Ltd.). However, Vanderbell Publishing Ltd. reserves the right to refuse to post material, to remove material posted on the Blog and to contact you in the event that there are concerns about the content you have added to a Community site. Vanderbell Publishing Ltd. may review or edit the content of the Community sites. Therefore, if you have concerns about any of the content of the Community sites you should contact us. Therelevant content may be removed from the blog. If we believe that anymaterial placed on the blog by you is unlawful we may contact the relevant authority.

7.4 Vanderbell Publishing Ltd. makes no representations as to the validity of any opinion, advice, information or statement displayed on the blogb y third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals donot represent the views of The Vanderbell Publishing Ltd..


As a convenience to Vanderbell Publishing Ltd. customers, Vanderbell sites may include links to other websites or material. Vanderbell Publishing Ltd. is not responsible for any of these websites or material which is beyond its control.


Part of Vanderbell sites may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on Vanderbell sites complies with relevant laws andcodes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.


10.1 Although Vanderbell Publishing Ltd. aims to offer you the best service possible, Vanderbell Publishing Ltd. cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the customer services (see paragraph 24 below for contact details) or by email at and we will attempt to correct the fault as soon as we reasonably can.

10.2 Your access to Vanderbell sites may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.



The terms in this Part B apply to any purchases that you make on Vanderbell Publishing Ltd. site. 


12.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. In any event, once purchased you should always follow the instructions shown in the product label. If there is anything which you do not understand, or if you wish to obtain further information, please contact customer services.

12.2 If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraph 18 below.

12.3 All prices are expressed inclusive of any VAT payable unless otherwise stated. 

12.4 The price of a product does not include the delivery charge. 


13.1 All products advertised are subject to availability and while stocks last.

13.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged or are refunded for that product. 

13.3 In the interests of all our customers, we may place restrictions on bulk buying of some products.


14.1 Your order is an offer to buy from us. 

14.2 Nothing that we do or say will amount to any acceptance of your offer unless we send you an email notifying you that we have despatched a product. At this point a contract will be made between us for you to buy and us to sell the products that you have ordered from us. Where products are despatched, our acceptance of the order in respect of each product takes place when we notify you by email of such despatch. In this connection, you are advised to ensure that are in your address book in order to ensure you receive them and that they are not automatically placed in junk folders or deleted.

14.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 16 below). 

14.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy.


14.5 You must be over age 18 to purchase products.


14.6 All purchases will be charged in UK£. For convenience, we provide the facility for customers to estimate the cost of orders in currencies other then UK£. This is an "estimate", which may fluctuate due to exchange rate fluctuations. This fluctuation may be up or down depending on the exchange rate charged by you bank or credit/debit card issuer.


15.1 Delivery will be made to the address specified when you complete the order. 

15.2 We use a variety of delivery methods, depending on the size of the product you order and the speed with which you wish to receive it. For more information on delivery arrangements, times and prices see our delivery policy


15.3 Whilst we make considerable effort to deliver all your products within 30 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. 


15.4 In the event of exceptional circumstances, your goods may be delayed in transit due to restrictions at customs in the country of delivery. No refunds will be made whilst the goods are in transit unless or until such goods are confirmed by the delivery serviced as having been lost or returned to us. In the event of such circumstances the 30 day period in 15.3 may be extended.

15.5 You will receive an email when your goods are dispatched. In the event of non-delivery following dispatch, it is your responsibility to advise us on that non-delivery and you must do so within the 30 days of date when the dispatch email was sent or the goods will be deemed to have been successfully delivered. You can contact us on
+44 (0) 1273 607 942  or email us at


15.6 In the event of a package being returned to us as a result of your failure to pick it up from postal services, we will refund your payment but this will not include that part constituting the shipping charge.


16.1 We hope that you will be happy with your purchase but, if you change your mind, in most cases you may cancel your order up to 14 days following the receipt of a product.

16.2 Your right to cancel does not apply to products if they have been opened unless there is a valid claim that they are substandard. In this event we will work with the manufacturers to establish the position.

16.3 If you have already received your order and wish to cancel it, or refuse it on delivery, please visit our returns and refunds page for details of how to return your product.


If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.


18.1 If you are entitled to a refund, we will refund you as follows:

(a) if you paid by payment card, we will refund you on the payment card; 
(b) if you paid by Advantage points we will refund you on your payment card or send you a cheque or give you the equivalent in Advantage points. 

18.2 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

18.3 In the event of a refund, all Advantage points received for the purchase of a refunded product will be removed from your Advantage account. 


19.1 Payment for your products will be taken at the time your place your order, once we have checked your card details and stock availability. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address). 

19.2 Your credit/debit card details will be encrypted by Vanderbell sites to minimize the possibility of unauthorized access or disclosure.

19.3 When ordering from Vanderbell sites we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer,version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection. 

19.4 We use Sage Pay to collect/process transaction information' and provide link to our security policy at

19.5 uses 3D Secure Transactions for Payment for our customer's protection against the fruadulent use of credit and debit cards.



We may update these terms & conditions from time to time. If you do not wish to accept the new terms & conditions you should not continue to use Vanderbell sites (including purchasing any products on Vanderbell Publishing Ltd. site). If you continue to use Vanderbell sites after the date on which the change comes into effect, your use of Vanderbell sites indicates your agreement to be bound by the new terms & conditions. 


21.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these terms & conditions. You will not be able to order products on Vanderbell sites if your account is suspended or closed.

21.2 The suspension or closure of your account and your right to use Vanderbell sites shall not affect either party’s existing rights or liabilities.


22.1 Vanderbell sites is provided by Vanderbell Publishing Ltd. without any warranties or guarantees. You will bear the risks associated with the use of the internet.

22.2 Vanderbell sites provides content from other internet sites or resources and while Vanderbell Publishing Ltd. tries to ensure that material included on Vanderbell sites is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Vanderbell Publishing Ltd. will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with Vanderbell Publishing Ltd. site. If Vanderbell Publishing Ltd. is informed of any inaccuracies in the material on Vanderbell sites we will attempt to correct the inaccuracies as soon as we reasonably can.

22.3 In particular, we disclaim all liabilities in connection with the following:
(a) incompatibility of Vanderbell Publishing Ltd. site with any of your equipment, software or telecommunications links; and
(b) technical problems including errors or interruptions of Vanderbell Publishing Ltd. site.

22.4 If we are in breach of these terms & conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use Vanderbell Publishing Ltd. site.

22.5 Because we sell products for personal use only our responsibility to you shall not include any business losses such as lost data, lost profits, lost sales or business interruption.

22.6 This paragraph 22 does not limit or affect our responsibility to you if something we do negligently causes death or personal injury but you should be aware that the decision to use the products available on our sites rests  entirely with you. We cannot be responsible for any illness or injury sustained by you by their use if the product was not faulty.


23.1 You may not transfer any of your rights under these terms & conditions to any other person. We may transfer our rights under these terms & conditions to another business where we reasonably believe your rights will not be affected.

23.2 If you breach these terms & conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms &conditions.

23.3 Neither party shall be responsible for any breach of these terms & conditions caused by circumstances beyond that party’s control.

23.4 Except as expressly set out in these terms &conditions, all use of your personal information will be made in accordance with our Privacy Policy.

23.5 These terms & conditions are subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England,Scotland, Wales or Northern Ireland.


If you have any queries, please contact us online or via telephone on: 020 8680 2888

Vanderbell sites are owned and operated by Vanderbell Publishing Limited, (trading under various names including Vanderbell Health), a company registered in England whose registered office is at 32 Collyer Avenue, Beddington, Surrey, CR0 4QU.

Company Registration No. 4368011

VAT No. GB848 6919 66.