Payment will be in UK£. Estimates in other currencies may vary very slightly as exchange rates change throughout the day.

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FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Are all your products in stock

We try to ensure we are as fully stocked as possible. There may be times when we are waiting for stock from suppliers. If there is any significant delay in the dispatch of your goods we will notify you. You can always check on the progress of your order by going to your account. If you want to contact us do so on 020 8680 2888 or email us at orders@vanderbell.com quoting your order number
 
Can I order by telephone?

Yes. You can ring us on 020 8916 2111 and we will take your order but please note that we cannot accept PayPal for telephone orders, so make sure you have a credit or debit card handy when you ring.
 
Do the prices include VAT

Yes, the prices are inclusive of VAT, however if you live in an area outside the VAT zone, once you login to your account, the system will know you are outside the VAT area and the prices you will then see will be net (exclusive of VAT)
 
I am having trouble using the website. What do I do?

Initially, ring our office om 020 8916 2111 or email orders@vanderbell.com and we will orbably be able to advise you. In the event of an issue about the site that they cannot fix, they will advise the webmaster, who should be able to put it right almost immediately.
 
I am not happy about the product(s) I have received from you. What can I do?

We have a full refund and replacement policy. Please read the terms carefully and follow the instructions when your make your order.


 
I can't find the answer to my question. What do I do?

Click on "Contact Us" above and let us know what your question is. We'll get back to you with an answer as soon as possible. 
 
I have heard that there are some rules about privacy of information and "cookies" What are they?

The cookies that we use allow us to know who you are. We do not receive any personal information but it means that the system remembers you for example, when you out a product in your basket and then look for another then put that in your basket, it will remember that you now have 2 items in the basket.
 
I need advice about a product. How do I get it?

As you will appreciate, we are not able to answer personal health questions and you should consult your medical practitioner. However, if you concern is about the suitability of a product, having establsihed with your medical practitioner and health issues that may be relevant, we will ask the manufacturer if necessary before commenting to you. You can reach us by emailing us at productinfo@vanderbell.com or ringing us on 020 8680 2888

My discount coupon doesn't work.

  • You can only use one discount code per order. If you have 2 different codes you can apply one and see what your discount is and then apply the other and see if the discount is larger. If not, retype the first code. The system always accepts the last code applied.
  • If you have no items in your cart and you apply a discount code, it will be shown as invalid. This is because there are no products to apply it to. As soon as you add a product to your cart it will become valid.

If all else fails, contact us for advice at:

admin@vanderbell.com

Non Delivery & SPECIAL Delivery Instructions

SPECIAL INSTRUCTIONS

When you order, you may give us specific instructions as to delivery. Please note that many packages will not fit through letter boxes and so if you leave us special instructions, for example, "Please leave on doorstep" or "behind hedge" we will affix a label asking the delivery service to do that. BUT PLEASE BE AWARE THAT YOU DO THIS AT YOUR OWN RISK AS WE CANNOT BE RESPONSIBLE FOR NON-DELVERY AS WE CANNOT CONTROL THAT DELIVERY. IT MAY FOR EXAMPLE, BE STOLEN BEFORE YOU RETURN TO PICK IT UP.

DELIVER NOT ARRIVED BUT HAD NO SPECIFIC INSTRUCTIONS

If you have not given us specific instructions, delivery services should put a card through your letter box saying that they have attempted delivery and requesting you to arrange re-delivery or pick up. But in our experience the card is not always delivered as it should be by Royal Mail and we cannot be responsible for this. If you do not receive your delivery and the value was less than £100 you should contact your local sorting office. Ultimately, 99% of dispatches that cannot be delivered are returned to us after several weeks during which you can contact the sorting office. If you approach the sorting office and they do not have your package and it is subsequently returned to us, we will offer you a replacement or refund.

What is 3-D Secure?

3-D Secure means that, in order to complete a transaction you will have to provide your 3-D Secure password. We use this because there is no other security that stops a person who may have stolen you card from making a transaction. It is important that you enroll for this service or you will find it increasingly difficult to complete online shopping transactions. You will be given the opportunity to enroll when you make an order if you have not already done so. 
 
What types of payment do you accept?

You have several ways to pay for your orders. • Credit or debit card • Direct debit • Cheque • PayPal or bank transfer. If you use the bank transfer method we will give you information as to where to pay but you will have top make your own arrangements with your bank for the transfer. Your goods will not be dispatched until we receive payment.
 
When will my order be delivered?

We aim to dispatch orders the same or next day providing the items you ordered are in stock. These will usually arrive next day or day after in UK but may take longer if we are dispatching outside UK. Please do not hesitate to check your account to see what progress has been made before contacting us

LATEST HEALTH ARTICLES: 
FEATURED PRODUCTS
15% OFF
Solgar Shark Cartilage Caps

Solgar Shark Cartilage Caps£19.13  -  £68.21

15% OFF
Solgar Vitamin C 500 mg with Rose Hips Tablets

Solgar Vitamin C 500 mg with Rose Hips Tablets£10.50   £8.93

BioCare Bio-acidophilus

BioCare Bio-acidophilus£24.70  -  £47.32

15% OFF
Solgar Skin, Nails & Hair Formula Tabs

Solgar Skin, Nails & Hair Formula Tabs£11.48  -  £18.06

Lamberts Glucosamine Complete (120)

Lamberts Glucosamine Complete (120)£18.95

  (1)
15% OFF
Solgar Ester-C Plus 1000mg tabs

Solgar Ester-C Plus 1000mg tabs£11.69  -  £53.54

15% OFF
Good Health Naturally Blockbuster AllClear

Good Health Naturally Blockbuster AllClear£41.65   £35.40

  (1)
15% OFF
Lamberts Pure Fish Oil 1100mg - caps

Lamberts Pure Fish Oil 1100mg - caps£11.00  -  £21.67

15% OFF
Lamberts Curcumin Ultra (60)

Lamberts Curcumin Ultra (60)£37.50   £31.87

Higher Nature Advanced Immune Support (90)

Higher Nature Advanced Immune Support (90)£41.65

One of the main benefits of vitamin C supplements is to boost your immune system and so your body’s natural defences. Your body cannot produce Vitamin C, so you need to make sure you get enough from diet (fruit and vegetables) or supplements.
Selected vitamin C products below | See all vitamin C products | More about vitamin C

BioCare Vitamin C 500mg

BioCare Vitamin C 500mg£14.30  -  £36.57

Higher Nature Immune +

Higher Nature Immune +£5.45  -  £24.20

Higher Nature Vit C Effervescent (20)

Higher Nature Vit C Effervescent (20)£4.40

Lamberts Vitamin C Time Release 500mg

Lamberts Vitamin C Time Release 500mg£7.95  -  £16.95

YourZooki Lipsomal Vitamin C

YourZooki Lipsomal Vitamin C£39.99

Your body produces vitamin D when it’s directly exposed to sunlight and from some foods. 

Vitamin D has several important functions including supporting your immune system and for normal growth and development of bones and teeth, as well as improved resistance against certain diseases. The UK NHS advises that you consider taking 10 micrograms of vitamin D especially because you may not be getting enough vitamin D from sunlight if you’re indoors most of the day.

Selected vitamin D products below | See all vitamin D products | More about vitamin D

BioCare Nutrisorb BioMulsion D 10ml

BioCare Nutrisorb BioMulsion D 10ml£10.56

Higher Nature Vitamin D3

Higher Nature Vitamin D3£3.40  -  £6.20

Lamberts Vitamin D3 4000iu (100g) (120)

Lamberts Vitamin D3 4000iu (100g) (120)£11.95

Nutri Advanced D3 Drops 1000 IU - 30ml

Nutri Advanced D3 Drops 1000 IU - 30ml£12.71

15% OFF
Solgar Vitamin D3 1000iu Tablets

Solgar Vitamin D3 1000iu Tablets£7.86  -  £13.59

Zinc is a key micronutrient that our body needs for a number of roles, from supporting growth and development to helping neurological functions. It’s also essential for our immune system, as it affects how our cells respond to infections. It activates enzymes that break down proteins in viruses and bacteria so they are less able to spread and increases the activation of cells responsible for fighting infection.

Selected Zinc products below | See all Zinc products

BioCare Zinc Citrate

BioCare Zinc Citrate£6.62  -  £11.32

Lamberts Zinc 15mg (As Citrate) - tabs

Lamberts Zinc 15mg (As Citrate) - tabs£5.95  -  £8.95

Lamberts Zinc Plus Lozenges - 100

Lamberts Zinc Plus Lozenges - 100£9.50

15% OFF
Solgar Flavo-Zinc Lozenges - 50

Solgar Flavo-Zinc Lozenges - 50£7.50   £6.37

Viridian Calcium Magnesium Zinc Powder 100g

Viridian Calcium Magnesium Zinc Powder 100g£10.30

SELECTED NEW PRODUCTS
BioCare Liposomal CBD

BioCare Liposomal CBD£64.99

Elixinol Harmony CBD Capsules (30)

Elixinol Harmony CBD Capsules (30)£32.99

Elixinol Serene CBD Capsules (30)

Elixinol Serene CBD Capsules (30)£32.99

Elixinol Turmeric CBD Capsules (30)

Elixinol Turmeric CBD Capsules (30)£32.99

YourZooki Lipsomal Vitamin C

YourZooki Lipsomal Vitamin C£39.99

Most popular brands (Click on image to see brand)
biocare

 

BioCare Lamberts Solgar Higher Nature
Professional quality supplements including Biocare probiotics, Biocare multivitamins and minerals Biocare Children's supplements. UK leading brand. Lamberts supplements are UK leader in professional quality supplements Lamberts range includes Vitamins & Minerals, pure fish oil, glucosamine. Solgar is one of the world's leaders for health supplements. Innovative & top quality. Range includes the world leading VM75 multinutrient Higher Nature supplements are potent, effective and well-absorbed and the specification is higher than pharmaceutical grade. Includes the famous True Food range of whole food supplements.
nutri-advanced a-vogel
Nutri Advanced Good Health Naturally A Vogel Viridian

See all Brands

Probiotics

Multivitamins

Serrapeptase

 Omega Oils

CBD
Only buy top quality probiotics to boost your gut health. Go here. Let experts decide how much of which nutrient you need. Go here.

The "miracle enzyme" that gets rid of inflammation.   Go here.

Fish, flax and krill oil omegas for adults and kids. Go here.

Great selection of safe, legal, high-quality CBD Oils.        Go here


About Health4youonline.com

Health4youonline is part of Vanderbell Publishing Limited. Based in the UK, for over 16 years we have provided top quality nutritional health supplements to customers worldwide and practitioners in the UK.

With leading brands such as Lamberts supplements and Biocare, often recommended to clients by health practitioners which go through a rigorous process before we include any brands on ouse site. You will find, we hope, our staff friendly and helpful when dealing with you and very accessible by phone. Colleagues are fully trained to cover all aspects of your order and our dispatch services, so you will never get passed around from one person to another before you get to speak to the right person. We like to do things 'the old way' but with the help of bang up to date technology.  No call centres: Health4youonline staff will take your order when you ring and if they are all busy, one of them will ring you back.