Are all your Products In Stock?
We try to ensure we are as fully stocked as possible. There may be times when we are waiting for stock from suppliers. If there is any significant delay in the dispatch of your goods we will notify you. You can always check on the progress of your order by going to your account. If you want to contact us, email us at email@example.com quoting your order number.
If a product is out of stock, when you try to add it to your cart, you will see a message allowing you to ask us to notify you when the item is back in stock.
Do the prices include VAT?
Yes, the prices are inclusive of VAT, however if you live in an area outside the UK, once you login to your account, the system will know you are outside the UK and the prices you will then see will be net (exclusive of VAT). However, you may be subject to taxes and duty in the country of delivery
I am having trouble using the website, What shall I do?
Initially, email firstname.lastname@example.org and we will probably be able to advise you. In the event of an issue about the site that we cannot fix, they will advise the webmaster, who should be able to put it right almost immediately.
I am not happy with my purchase, What can I do?
If you are not happy with your purchase you can return these to us within 14 days. If the item is damaged or defected in anyway please contact us via email email@example.com
I cant find the answer to my Question, What can I do?
Click on "Contact Us" above and let us know what your question is. We'll get back to you with an answer as soon as possible.
I have heard that there are some rules about Privacy of Information and Cookies, What does this mean?
The cookies that we use allow us to know who you are. We do not receive any personal information but it means that the system remembers you for example, when you out a product in your basket and then look for another then put that in your basket, it will remember that you now have 2 items in the basket.
I need advice about a Product. How do I get it?
As you will appreciate, we are not able to answer personal health questions and you should consult your medical practitioner. However, if you have a concern about the suitability of a product, having established with your medical practitioner and health issues that may be relevant, we will ask the manufacturer if necessary before commenting to you. You can reach us by emailing us at firstname.lastname@example.org
My Discount Coupon does not work?
- You can only use one discount code per order. If you have 2 different codes you can apply one and see what your discount is and then apply the other and see if the discount is larger. If not, retype the first code. The system always accepts the last code applied.
- If you have no items in your cart and you apply a discount code, it will be shown as invalid. This is because there are no products to apply it to. As soon as you add a product to your cart it will become valid.
If all else fails, contact us for advice at email@example.com
Non Delivery of Goods & Instructions for Delivery?
When you order, you may give us specific instructions. Please note that many packages will not fit through letter boxes and so if you leave us special instructions, for example, "Please leave on doorstep" or "behind hedge" we will affix a label asking the delivery service to do that. Please be aware any special delivery instructions will be at your own risk.
If you have not given us specific instructions, delivery services should put a card through your letter box saying that they have attempted delivery and requesting you to arrange a re-delivery or pick up. But in our experience the card is not always delivered as it should be by Royal Mail and we cannot be responsible for this. If you do not receive your delivery try contacting your local sorting office. Ultimately, 99% of dispatches that cannot be delivered are returned to us after several weeks. If you approach the sorting office and they do not have your package and it is subsequently returned to us, we will offer you a replacement or refund.
What is 3-D Secure?
3-D Secure means that, in order to complete a transaction you will have to provide your 3-D Secure password. We use this because there is no other security that stops a person who may have stolen your card from making a transaction. It is important that you enroll for this service or you will find it increasingly difficult to complete online shopping transactions. You will be given the opportunity to enroll when you make an order if you have not already done so.
What Payment Types do you accept?
You have several ways to pay for your orders. • Credit or Debit Card • PayPal • Bank Transfer.
When will my order be Delivered?
We aim to dispatch orders within 2-3 days.
Delivery times in the UK are usually made within 2-3 days from Despatch
Delivery times to International destinations are usually delivered within 10-21 days from Despatch
The product that I want is in stock but the system won't let me buy it?
Some items, whilst in stock, are not available for delivery in some countries as they are licensed for use.
In addition, there are some products that are available but which you cannot buy using PayPal because their rules are very restrictive. If you think this is the case, try ordering with a different payment method.